"Devatas consultants
have a track record of successful delivery and execution on behalf of their clients"
have a track record of successful delivery and execution on behalf of their clients"
Business Change
Six Sigma
Six Sigma is a set of practices originally developed by Motorola to systematically improve processes by eliminating defects. A defect is defined as nonconformity of a product or service to its specifications.
While the particulars of the methodology were originally formulated by Bill Smith at Motorola in 1986, Six Sigma was heavily inspired by six preceding decades of quality improvement methodologies such as quality control, TQM, and Zero Defects. Like its predecessors, Six Sigma asserts the following:
- Continuous efforts to reduce variation in process outputs is key to business success;
- Manufacturing and business processes can be measured, analyzed, improved and controlled;
- Succeeding at achieving sustained quality improvement requires commitment from the entire organization, particularly from top-level management.
Devatas have extensive experience in Six Sigma implementation. We have worked extensively with Business Process Improvement & Technology vendors in this space and can bring a wealth of practical experience to your projects.
LEAN
Lean techniques focus on Process Cycle Efficiency (PCE) as a measure of process execution speed. The PCE is generally defined as the ratio between the 'value added' time and the total time spent in the execution of the process.
Most business processes are not Lean. About 20 percent of the activities contribute 80 percent of the waste in the process. One of the main goals of Lean is to increase 'process velocity' i.e. overall execution speed.
Improving PCE eliminates non-value-added activities from the process.
Lean methods such as Value Stream Mapping also provide a systematic way to identify and eliminate waste.
In addition the availability of new technologies have made LEAN processing easier to implement. These technologies include:
- Web Portals (including Customer Self-Serve & FAQ);
- Ubiqutous Connectivity (with widespread Wi-Fi and 3G networks it is now possible to remove 'back to office' stages from a process.
- Business Rule Automation & Automated Workflow
- Scanning, Digitization & Document Management
- Service-Oriented Architectures
- Real-Time Process Monitoring & Management
Devatas have extensive experience in LEAN process implementation. We have worked extensively with Business Process Improvement & Technology vendors and can bring a wealth of practical experience to your projects.
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